Buying Club Info - New Members
Welcome to Cool Springs Buying Club - It's easy!
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You place an order directly with us via our online shopping cart in the "ordering week" for your location - 7 days ending on the Wednesday cut-off before the delivery day(if you are on the mailing list you will be reminded)
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We put your order together here at the farm.
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You meet us at a host home or location at the specified time and date. (Dates, times and locations are set in advance for the whole year - see calendar for list of locations).
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You bring a check or cash and your cooler.
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Take your products home to enjoy!
- Arrive at your drop location at the appropriate time and pick up your invoice.
- Tear off one copy for yourself and hand the other back with your payment.
- Find your bag (they will be in alphabetical order)
- Check to make sure your entire order of frozen products is there.
- Pick up your eggs and dairy pet food.
COOL GRASS FOOD BUYING CLUB PROTOCOL
- Deliveries for...Regina, Ft Qu'appelle, Yorkton, Canora --> 2nd Saturday of the month
- Deliveries for...Saskatoon, Humbolt, Watson, Kelvington ---> 4th Saturday of the month
- For all delivery locations, the order deadline is the Tuesday before the delivery day.
- You must be present at time of delivery or we will not leave your order (unless you have made prior arrangements).
- Refunds: If you received an incorrect product, you must notify us within 48 hours of delivery for a full refund. Any product spoiled AT THE TIME OF DELIVERY will be fully refunded.
- The standard customer price list is for retail by-the-piece products. Cheaper bulk buying is also available and encouraged. This includes split halves, halves and wholes of beef; halves and wholes of hogs. Order three months in advance.
- Special items like gizzards can be obtained with enough notice. Only routine items with routine sales can be inventoried and routinely offered. Everything else takes special communication.
- Seasonal fluctuations occur because we are a farm, not a warehouse. You won't receive an item ordered if we are temporarily out of stock - But if you are open to substitutions (i.e. sirloin tip roast for round roast; fresh ham roast for Boston Butt) let us know on the order and you stand a high chance of getting a fuller order. We encourage patrons to utilize naturally abundant items: sausage, ground beef, ham roasts, and nonbreast chicken parts. The whole animal must be used in order to be profitable.
- On-farm sales customers receive first priority from our inventory; buying clubs are second, restaurants are third, and wholesale will be fourth.
- Transportation and profitability constraints require that each drop-off maintain a $1,000 sales average.
- We give a $10 product credit per verifiable and traceable referral. We depend on current patrons to bring others on board.
- All transactions are COD with check or cash.
- We welcome and encourage all buying club patrons to visit the farm to see first hand how their food is raised and get to know us!
Please Note: You must be present or have someone representing you to receive your order. We will not leave it if no one is there to pay for it and pick it up. Also, we are on a tight schedule - please do not be late. We cannot wait for you.
Our deadlines are firm please be sure your order is in on time! We will not process your order after the cut-off.
Tip: Please read the newsletter we send out. It is our only method of communicating what is going on. You should find it most helpful in ordering. It also will keep you up on product availability and any specials we have.
Important: We are not set up to send out the final totals yet, so if you need to know your total before the day of delivery, you may call us (547-5472) the day before we come and we’ll be happy to give it to you.
TERMS & CONDITIONS
When you check out, you will be asked to agree to these terms. Please read the following information carefully:
- I may call (not email) the day before my delivery to get my actual total.
- I understand that Cool Springs Ranch only accepts cash or check upon the day of delivery. NO post-dated checks without asking.
- If I miss my appointment with Cool Springs and do not pick up my order, I will be charged a $15 restocking fee.
- All canceled orders must be given 48 hours notice.
- Lastly, I understand that if I do not receive an order confirmation, that my order has not been processed and is probably still in my shopping cart. There are several steps to placing an order and I will continue those steps until I have seen the "Your order is completed" page.
